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Katie- Just wanted to take a minute to thank you for helping me obtain the best policy for the best value for my Condo and autos . Your prompt responses to my emails and letting me know my options were, helped me make my decision to work with your agency. You were able to provide me with better coverage for less money!! I will certainly recommend you to any family and friends in need of your services. You are an asset to your team. Thanks again!
- Annemarie V.

Thank you kindly Kate- the service received from you was exceptional and most explanatory.  When I had questions that previous insurance company never explained you took the time and explained.  Thank you again!
- Desree M.

I received the most amazing personal service from Katie which is why I switched to Plymouth Rock Insurance  early despite it costing me some money.Katie is an extraordinary leader—professional , smart, and kind , so knowledgeable and willing to go the extra yard  to help her client. You need to clone her! 
- Katherine A.

Thanks so much Jessica.  You are great at customer service. I always appreciate how fast you help me out when I have questions or need your assistance!  Thanks for being awesome!
- Cathy, Drago Vehicle Repair

I was incredibly impressed at the kindness, efficiency, and responsiveness of my Personal Consultant, Kate West.  What started as a curiosity if I might save a little on my auto insurance turned into an auto/home package that will save me more than $400 a year.  Every question I had was quickly and professionally addressed and the result was that I will pay less for more comprehensive coverage than I previously held.  I couldn't be happier!
- Jeff W.

Kate West provided me excellent service! She was always quick to respond to my questions and set up my entire policy through email. I couldn't have found affordable car insurance without her help and knowledge.
- Lauren C.

Encharter Insurance provided exceptional service and an affordable policy for our business.
- Leanne D.

My husband and I dealt with Alexis Horne on helping us find cheaper insurance. Alexis was very helpful, friendly, and very kind to us. She answered all questions asked and was very prompt with everything. Thank you very much Alexis for all the time you put in helping us find a cheaper insurance. Kudos to Alexis!
- Monique Lisee G.

Hat's off to Encharter , they did it again, two years in a row saving me huge money on my auto insurance, Erin is the best, before you go anywhere to get a quote give Encharter a try , you will not be disappointed! I highly recommend them!
- Robin P.

Erin, I received very good service from you. Even though we had a lot of snow during our conversations. Thank you for getting me a good rate. I really appreciate it.
- David P.

I would like to say what a great job Kate did on my purchase of a new car insurance policy. She got back to me right away on every question I had for her. Can't thank her enough! Thanks Kate again.
- John F.

As a first time car buyer/owner, I was extremely pleased with the service I received from Encharter Insurance. As soon as I contacted them for information, and throughout the entire insurance process, all their responses were fast, accurate, and helpful. I received a quote almost immediately and was able to start the process quickly. Their option to sign documents online was very helpful, and saved me time. My agent, Kate West, helped me through the whole process and answered any question I had - and there were a lot of them. Overall, I am extremely pleased with my choice to use Encharter Insurance, and would recommend them to anyone.
- Ashley J.

Kate - I really want to thank you for your quick response and knowledge which made my closing very smooth. Thank you!
- Jane P.

Kate, I really do appreciate your exceptional service. You were quick and saved me a lot of money. Thanks so much.
- Rex S.

Sincerely, I want to thank your company for the excellent customer service, speedy turn around time and courteous follow up. This company knows how to treat their customers, and they seem to do it effortlessly. It is easy when it is genuine. Thank you for your help!  
- Stephan, Mill City Home Improvement

Thanks Kate, All was seamless and I am very happy with the contract.
- Julianna D.

I would like to recognize top notch service when I receive it. I worked with Ms. Sarah Fox in Amherst, MA on both homeowners and auto insurance. The prices are considerably lower than my current policy and the information Sarah provided was invaluable. Thank again so much Sarah.
- Sharon G.

This is my second time working with Encharter, and both times the service has been excellent. Erin Brown and Christine Fleury have been a pleasure to work with. Their overall knowledge, positive attitudes, and willingness to go above and beyond set them apart from insurers I have dealt with in the past. Because of them, I will surely continue to do business with your company.    
- Kenny M.

Beth - I simply wanted to thank you for making it easy for me to recoup the losses incurred when the broadband installers destroyed our septic tank. The claims inspector came quickly and acted quite professionally and called to assure me that the claim would be settled quickly. And it was. The check came a couple of days ago. A testimonial from a satisfied client.
- Allen G.

I just wanted to thank my agent Alexis Horne for assisting me on Monday. I had an issue with my bank and the homeowners insurance and with her help (coming very close to staying late) the issue was resolved the same day. I appreciate the great service.
- Cam D.

Your service was fabulous and I've never had such an easy progress with any company as I did with you!
- Donna

Thank you so much for helping me bundle my auto and house insurance. Comparing insurances is no picnic. But you did it. I'll be referring my neighbors to you, Ruth and David.
- Michelle D.

Alexis Horne of Encharter (Amherst office) is simply amazing. She is professional, friendly and caring. When we needed to "fix" our home insurance policy we were outside of the United States. Frantically, I called the office and fortunately Alexis answered. She was calm and reassuring. Within a couple of hours she was able to liaise with our bank in New York and sorted out the problem. I felt so grateful. A few days ago , I met her in person in her office. In person, as on the phone, she radiates the warmth and caring attitude that immediately makes any customer feel that he/she is in good hands and will receive nothing but the best service. Thank you, Alexis. Thank you, Encharter.
- Toon F.

Thank you for being so on-the-ball, Christine! You acted quickly to help me solve an urgent problem, and I truly appreciate that. I saw your earlier email about a testimonial & I'd be happy to provide one regarding the exceptional (!) customer service I received.
- Mary Jo B.

Christine - Very prompt with all my questions.  Thanks for getting everything together so quickly!
- Lisa B.

The people at Encharter are so fast AND efficient I was shocked ! Especially Katie she got me insurance done in record time so happy I found these people for my auto insurance. I will be switching over all my vehicles to them Thanks ! You guys are a GREAT team ! 
- Conrad F.

Kate West was helpful and knowledgeable. A pleasure to work with and she really did a great job for me. Thanks!
- Mary D.

Many many thanks to Alexis Horne for walking me a paperwork change the underwriter required. Took a while to get it done and I really appreciated her patience and perseverance in getting everything completed
- Ellen D.

Alexis Horne, thanks for helping with my complicated insurance situation, deadlines were met and the proper coverage is in place, thanks.
- Frank K.

Thank you Jessica, I hope you know how much we appreciate all you do for us all the time. I feel very lucky to have you as our insurance adviser and helper. 
- Julie C.

Changing our car insurance over to Plymouth Rock was hassle free. Anne was easy to work with, understandable, and readily available to answer any questions we had. Thanks, Anne!
- Priscilla

Katie: As I'd indicated, Craig and I can't thank you enough for all of your great work helping us close on our house. You were exceptionally responsive to our needs and the needs of our bank (which at times seemed not to understand its own underwriting requirements). Thank you again for all of your good work.
- Peter K.

Thank you for the great service in helping me get auto insurance, Kate. I appreciate the quick response via email or phone when I had a question and the the extra work you had to put in with the delays with me buying the truck. There is nothing negative I can say about the experience I had with purchasing insurance through you.  I look forward to working with you again when my insurance needs to be renewed!  
- Justin D.

Kate West provided excellent customer service. We received quotes for several types of insurance quickly and saved money in the process. She followed through with all of our requests without prompting and as a result we purchased automobile, homeowners, boat insurance and an umbrella policy through Encharter. I recommend Kate and Encharter without reservation. 
- Katherine A.

Alexis Horne, it is always a pleasure to have someone so knowledgeable and helpful when I need something. Thanks!
- Michael K.

I am completely satisfied with the service provided by Anne Hart Davies. She has been very helpful, patient and professional at all time during the phone interview as well as through email follow up . I will absolutely recommend her service to my family members and friends!
- Mica H.

I received an e-mail one day regarding changes in the insurance industry and decided to see if I could reduce my costs for insurance. I looked at many companies and what they had to offer including my own company with another agent and was really surprised at the differences. I was very lucky to find Katie Odenbaugh at Encharter Insurance. She not only reduced my insurance costs by a thousand dollars she was able to offer me more than what I actually had for coverage from a company I had been doing business with for more that 15 years ! Katie is very professional, helpful, and knowledgeable. She patiently answered all my questions and concerns. Thank you Encharter for having wonderful people to do business with. I look forward to many years with you!
- Cathy D.

Kate - Thank you, yes we did receive exceptional service from you.
- Bernie B.

Thank you, Christine - of course I had exceptional service. You answered all of my questions and were quick with getting me a quote. YOU SAVED ME SO MUCH MONEY!! THANKS SOO MUCH! YOU ROCK!
- Alicia M.

Katie at Encharter was extremely helpful, informative and friendly, a true blend with excellent service. Changing from our agent of 40 plus years was the best move we ever made!
- Vic & Pat K

Thank you so much, Erin! You were very helpful, friendly and professional :)
- Beth & Lindsey M.

Thank you for the great service. I appreciate all you have done for me and will call again. Thanks very much Katie
- Ernie M.

Beth is ALWAYS friendly, helpful, turns negatives in to positives and a true asset to Encharter!
- Chris D.

I was so stressed on Monday i didn't know what to do, but I got a call from Katie and she gave me the lowest price on car insurance from Encharter! I was so relieved and was very happy with the quote and she was very professional. Thanks again!
- Deolinda A.

Erin, you gave me the best service I ever had with an insurance company. Thank-you.
- Penny P.

Christine was very helpful, knowledgeable, thorough, and most of all very pleasant. I could hear her smile over the phone. It’s not too often you get that these days.
- Maria F.

Thank you for bringing me such great service. I appreciate all you have done for me and look forward to spending many years with Encharter Insurance.
- Ann Diane B.

I did receive exceptionally prompt service.  Erin immediately answered all of my questions and was able to get coverage for me the same day I spoke with her.  Thank you very much for your prompt attention.
- Dick N.

I want to Thank Erin Brown for the outstanding service she provided, I was so content with my quote and service that I forwarded Encharter Insurance to a friend of mine! She was awesome. Responded quickly to all my questions and not to mention the money she saved me, I highly recommend Encharter Insurance to everyone
- Robin P.

I had an amazing experience with Encharter. Bianca was quick to respond and extremely helpful. I will be telling friends and family about the great service I have received. Thank you again!
- Lauren C.

Wow! Thank you so much - you made it easy and made (appropriate & needed) up-selling painless (smile, this really IS a compliment and I really SHOULD have the coverage)! 
- Kelly P.

Thank you for helping me to obtain car and renters insurance quotes at the time I called you. You gave me a timely quote and quickly answered my questions. I had a very bad experience with my previous agency. Thank you again, and I'll recommend you for all of my friends.
- Carmen F.

I am very satisfied with Encharter Insurance. Erin is very knowledgeable and professional. I saved over $1500 with Erin's suggestions. I also have all of my commercial insurance with Encharter. Truly the best!!
- Bill P.

Thanks so much, Erin! You seriously just handled such a great stress of mine with such ease. I really appreciate it!
- Winter F.

I received a wide array of options and several follow-up communications from my agent. Very attentive to my needs.
- Sanjay S.

Bianca - Thank you for your help in obtaining car and renters insurance. You were always very professional and answered all my questions in a timely manner. I appreciate good service when conducting personal business. As a professional myself who works with the public, it is not always easy dealing with people. So thank you once again, and I will keep your company in mind with other family and friends.
- Donna S.

I've used Encharter, both for my start-up company (Salsify.com) and in my personal life, and would recommend them without hesitation. Great service, quick results.
- Rob G.

We recently purchased a new home and the service we received from Matt O'Brien exceeded all of our expectations. He was prompt, friendly, and informed us of all our options. I can not be happier with Encharter. Thanks for the great service.
- Carla & Joseph I.

Thank you, Erin, for making insuring our new boat so easy. It is always so pleasant to do business with Encharter. Your help was invaluable. Thank you so much.
- Karen M.

Matt, thanks for the great service!
- Virginia W.

I recently decided to see if we could find better rates for our auto insurance, and was very pleased when Alexis Horne was able to offer us a policy with a different company that is similar in coverage, but almost half of what we were previously paying! I contacted some of the big name companies on my own, but Alexis secured an even better rate then what they quoted me. It pays to have a local agent, who knows the ins and outs of the insurance business.
- Julia H.

I feel like Encharter has exceptional staff. My first contact with a gentleman at the company was nothing but great, and after I was transferred to Kate West, it was smooth sailing. I am not easy to each and am very busy, but Kate managed to deal with my hectic schedule in a great way. No pushy sales person stuff here. Just nice conversation, "is this a good time to talk?," etc. We finally connected after a few weeks and I have transferred my family's auto insurance and homeowner's insurance over to Encharter. They were able to give me significant monetary savings (in excess of $700!!!) and they did it in a very nice way. I would highly recommend them!!!
- Lisa B.

Matthew - Very professional and accurate performance. I have been in sales and service for 40 years and this is definitely the way to get and keep clients. Job well done.
- Joseph & Diane M.

Encharter - I would like to thank you for the way you have patiently handled getting me enrolled with my new policy. I have done business with one agency for forty years until they were bought out. The agency that took over my policy certainly did not have my interest at heart. By telling me the truth about what was available, I was able to make a decision that should serve me in the future. Thank you.
- John B.

Matt - I would just like to say thank you. You provided excellent service for my son. You were able to supply me with quick, accurate, and exceptional service. I was able to get my son his new insurance policy and register his car in less than 3 hours. A job well done. Thank you very much. You helped me make my son's day a very special one. (He was not expecting his car to be on the road when he got home from work.)
- Richard R.

Thank you, Trish! You are the best customer service representative I have ever worked with; I know I have not been the easiest to work with either!
- Andrea S.

We certainly received great service from Encharter Insurance. From first contact to binding of the coverage, everything was handled in a very friendly, professional, user-friendly way. And the insurance documents are actually in plain English, so they can be understood by most people. Thanks for the help.
- David F.

Erin - You were awesome in responding to my last minute request for homeowners insurance on a new property. Your friendly, prompt, accurate and reasonably priced response is very much appreciated amidst all the demands of a property closing. Thanks again.
- Michael S.

Katie - Thank you very much for all your hard work in getting me to change insurance companies. Sometimes after 15 years or so, it's hard to change. I appreciate your effort and exceptional service.
- Gary W.

Lynne does such a fabulous job as our insurance agent! She is incredibly thorough in everything she does, not to mention fast and efficient, but also incredibly thoughtful. She makes us feel comfortable with the (sometimes complicated) insurance processes, and always treats us like real people instead of merely names or files. She will be highly recommended to anybody looking for an insurance agent.
- Amanda B.

Denise - You were extremely helpful in our lease of the replacement KSE Lexus while we were in Naples. We realize that we had hard questions, leaving you little time to find carriers and advising us as to necessary steps. We appreciate your insights, your advice, your hard work, your patience, and you continuing cheerfulness in this endeavor. I hope we at KSE treat our clients as well as you treat yours.
- Jim K.

Matt, you and Katie were a pleasure to work with. The whole process of receiving competitive quotes, combining my wife's and my policies, and also insuring we were receiving the best coverage, it all went very well and was handled in an extremely friendly, yet professional manner. We greatly appreciate your efforts on our behalf.
- James M.

Thank you so much, Katie! I was in desperate need of insurance and I just walked right in and she took me immediately and helped me find the cheapest and best plan for me. Hands down the most understanding and helpful insurance agent!
- Eddie V.

Just a short note of thanks to Elizabeth for the effort she made on our behalf with Commerce Insurance. She has always had our best interests in mind when dealing with our insurances for both the Mobil station and Ren's Used Cars. Thank you!!
- Patricia G.

"The folks at Encharter Insurance are professional, friendly, and efficient. Your questions and concerns are handled promptly. I have, and will continue to, recommend Encharter (and in particular, Kate West) to others."
- Mary C.

"Kate - I wanted to let you know you did a great job. Thanks for all your help! I look forward to working with you."
- Steffan M.

“Very nice job to Katie! The price is good and I was able to communicate easily with her unlike other insurance agents who are not accessible in any way.”
- Zhe Z.

“Katie is a great person to work with. The quote is reasonable and much cheaper than competitors. So far, I have a good experience with Encharter."
- Mengze L.

Encharter helped me find the most reasonably priced auto and renter policy bundle versus the competition, which saved me money, hassle and time.
- Arjun G.

Kate West’s attentiveness and generosity (staying late on a Friday night!) truly exceeded our expectations. Thanks Kate for helping us with our insurance needs.
- Blake B. & Liv G.

Katie is the BEST!!! I was having trouble getting insurance and she worked everything out for me. Katie was so nice and understanding.
- Deborah J.

A big thank you to Beth Heath who was extremely helpful and knowledgeable about my policies.
- Stanley B.

Beth – Thank you so very much for all the help you gave to Russ as we went about resolving his accident. You are always so patient, helpful and kind whenever we come in for any assistance. You know your job and you do it well. It’s rare today to find people who will help others in the ways that you do. Again, thank you!
- Russell C.

Thank you very much, Jessica. I appreciate your quick attention to this matter. You are always great to work with!
- Lisa C.

I can’t say enough wonderful things about how Christine Fleury handled by telephone call. She made me feel like I was the only client who mattered and she handled all my questions with courtesy and professionalism.
- Chris D.

Kate West was a pleasure to work with. She answered all my questions and the process was easy to change insurance. She save me time and money.
- Nita J.

Beth – You comfort with insurance gives comfort to us but you can’t possibly know how Greek it is to us. Perfunctory words of thanks are not sufficient for me to let you know comfortable it is to work with you. I was so relieved when we parted – knowing more, understanding more, and mostly seeing that you are a follow through person who extends herself for the customer. Thanks so much!
- Susanne G.

Kate West did a great job for me in getting insurance at a great price.  She was very helpful, and was always there to answer any questions I had.
- Paul G.

Erin Brown did a fantastic job finding me a very reasonable quote. She worked quickly, efficiently and was very friendly. Glad I chose Encharter!
- Kailey A.

I recently relocated to Boston from Europe. Kate West helped me through the process of getting auto insurance for the first time in MA. She understood my needs and also helped me save hundreds of dollars compared to other quotes. She was very helpful.
- Daniel C.

Alexis told me that she would get back to me within 24 hours with the answer to my question, and she did with time to spare.
- Rosie P.

Alexis helped me sync my flood and fire insurance policies to satisfy the mortgage company. In addition to being knowledgeable and professional, she is extremely responsive and stays in touch as needed.
- Ralph D.

Erin Brown was great. She was attentive, got me a great rate, and explained what was covered and what wasn’t when I didn’t understand. Just awesome!
- Amelia T.

I would like to thank Katie first for her expertise knowledge and second for working so quickly getting me excellent auto coverage and a renter’s policy.
- Beverly R.

I’m getting a much better rate than at my previous insurance company. Kate West did all the work and made the process painless. Go Kate!
- Patrick E.

Alexis Horne, at Encharter, handled my questions re: Plymouth Rock car insurance with an outgoing and friendly manner, with patience and expertise.
- Ruth M.

I was searching for a more reasonable insurance balancing cost with a good insurance company. Kate West from Encharter was pleasant, courteous and understanding of our needs. We look forward to working with her again if the need arise.
- Renee G.

I was all set to renew my auto policy with my old company when I received a quote that I had requested from Kate West. I was only looking for a required Mass. basic policy but she offered some sensible options and took the time to explain everything and it still came in under what my previous company was billing me. Any questions and a quick call got them answered courteously - - I'm not talking a big money policy but the service was, as we say on EBay, AAA+ and seamless - - highly recommended. At the very least you should contact these folks and let them show you how they can take care of your insurance needs. Thanks for your time.
- Gary D.

My email is in reference to the outstanding performance that was given to me by Ms. Kate West. Over the last two years, she has been trying to get me to switch over from Amica to your agency. She was patient, not pushy, and offered up the benefits of your company. Around 3 months ago, I did follow up and asked if she would do a cost comparison for me, joining 2 homes and all my autos. She responded swiftly and offered multiple options. She was always willing and responsive to all questions, no matter how repetitive they were. One of the insurance companies that I signed up with became leery of one of my homes since I had put a recent claim in. Therefore, they would not allow me to be insured. I was frustrated and angry, and called her on it. Ms. West went back to work and got me another insurance carrier, and it was discounted even more. She worked very closely with the underwriter and made it happen. Please believe me that I don't often write this kind of thing. However, if you don't know already, you have a good qualified employee, so do your best to retain her. I work as a manager for the Department of Defense and I know how important and valuable a good quality employee is. I will certainly recommend Encharter to all my relatives and friends.
- Tom S.

Erin Brown came to my rescue! Amidst a job/provider/address change, she stopped everything and made sure my coverage never lapsed! Thank you so much!
- Mark C.

Ray – Thank you so much for the excellent service, will call you when insurance needs arise!
- Susan S.

Kate West was amazing. She is professional, friendly, prompt and considerate. She found me the best policy and finished all the paperwork in no time.
- Fatima H.

Alexis was great to deal with – she was professional, helpful and definitely customer service oriented.
- Marie O.

Alexis provided PROMPT, courteous and professional assistance. Thank you, Alexis!
- Elaine H.

Excellent & efficient service from Kate West – thanks!
- Ray B.

Encharter called me to tell me they thought they could save me some money. Kate West saved me over $800 per year by combining my auto and homeowner’s insurance with the same, if not better, coverage! That far exceeded my expectations!
- Christine B.

Alexis Horne provided me with an exceptional customer service experience. I brought four items to her attention and she handled three in rapid fire secession. Her follow-up on the 4th item was excellent. She is easy to work with, listens well and possesses a great deal of competence and knowledge. She's a pro and I want to recognize her excellent customer service.
- Rick M.

Kate made the process of comparing insurance policies painless and informative. She was able to promptly answer all my detailed questions about various companies and policies. Most importantly, she saved me over $400 per year on my home and auto insurance without lowering any of my coverage. Thanks, Kate!
- Mark G.

Kate is ALWAYS helpful, considerate and prompt in her responses to my questions, as was Alexis. They are a pleasure to communicate with.
- Ilene L.

Susan Prostak has always been incredibly helpful whenever I call. Her guidance, knowledge, and helping me goes above and beyond my expectations.
- Paul B.

Erin Brown helped us with our homeowner/auto policy - not only did she save us a lot of money, she was an extreme pleasure to work with. Erin is very friendly, patient and helpful. Thank you.
- Mia R.

Katie Odenbaugh is a consummate professional--intelligent and helpful, knowledgeable and thorough, courteous and respectful. Superior in every way!
- Maria I.

It was a pleasure to work with Beth Heath on my father's house insurance issues. She was friendly, supportive, respectful, and extremely knowledgeable.
- Ariel Z.

Erin Brown was very knowledgeable about insurances. Her manner is both business-like and sweet. Erin went the distance to provide the best for our needs and yet saved us many $$. We are pleased with the service recommended Encharter Ins., to others.
- Suzanne W.

Alexis took the time to respond to my questions and answered them directly. She gave me her email so I could forward the notice she told me they required. I was able to do that and she responded immediately. In a nutshell, Alexis was a delight.
- James H.

I recently returned from vacation and saw a lapse notice for my homeowners insurance. I called Beth Heath and explained my situation. She assured me everything was still okay and she would send out an updated policy and keep track of my account.
- Patricia F.

Alexis Horne has made it easy and pleasant for us to deal with insurance decisions and paperwork. We are really pleased; thank you, Alexis!
- Edith A.

Alexis Horne at … Encharter has been so extremely helpful with all my questions. She sent me the forms that I requested immediately. She is extremely polite and I am extremely happy with her assistance.
- Kathleen M.

Alexis did a nice job and followed up with an email with my renters insurance in time for my move. Thanks!
- Ann G.

Katie Odenbaugh has been wonderfully helpful and especially competent in helping me with my house insurance policy. Brought me back to Encharter.
- Pat C.

Anytime I've had to ask questions for one reason or another I am always treated with respect and kindness. I really appreciate your dedicated customer service. Best regards for continued success.
- Diane B.

Every time I've spoken to Ms. Erin Brown, she's been completely helpful, nice and sweet, although, everyone I've spoken to there has been the same. All in all, one very happy customer!! Thank You for everything!!
- Anne D.

I wish to commend Alyssa in your Lexington office for exceptionally fine service!
- Kerry E.

Alexis Horne was proficient, efficient, and exceptionally pleasant to work with. Thanks!
- Kerry E.

Now that was service . . . Alexis Horne was informative and promptly sent me the paperwork that I needed. She was a pleasure to deal with! Thank you
- Elaine H.

I email Alexis all the time, and she's always so quick and thorough in her responses. It makes insurance (which can often be maddening) so easy!
- Lani B.

Hello Insurance World! For years, I have been insured by Encharter and Alexis has been the most amazing insurance agent ever!! She simply goes above and beyond!
- Abdi T.

I am a new customer....I switched from one of those "big guy" auto carriers, I must say best decision yet, not only did I save money, but the service is incredible! I spoke to Keith about my policy, he answered all of my questions and more.
- Jackie L.

I wanted to thank you for giving me the contact info—all I did was leave a message this morning, and when I got back to my email this afternoon, there it was. I am certainly impressed with the service I receive from the people at Encharter.
- Jeannette B.

I have been served beautifully by Beth H for the years I've lived in Amherst. I can't think of a single time that Beth wasn't responsive, clear in her understanding of whatever question I asked, and a pleasure to deal with.
- Normand B.

Mike M did a great job of pinpointing my issues and coming up with affordable and workable solutions. Most importantly he listened to what I had to say.
- David A.

Erin B was extremely helpful with our home and auto insurance saving us hundreds of dollars. She was prompt, pleasant and thorough in getting back to us. We look forward to working with her and having a more personal relationship with our agent.
- Ursula M.

Alexis is a very pleasant person to work with. She responds very quickly with all the questions that I need the answers for. I would recommend that people should be doing business with this insurance agency. Give Alexis a call now!!
- Dominic M.

When we re-financed, Alexis in Amherst was quick to take care of getting stuff to our new bank. Working with her and Encharter has been easy!
- Tom M.

Keith, Thank you very much for all your help and very prompt and clear replies, throughout. Insurance matters are not always clear to me and I appreciate the fact that your correspondence IS very clear.
- Tony S.

Katie O., Alexis and Heather in Amherst MA treated me with professionalism and excellent customer service. I left the office with not only great homeowner’s and car insurance policies but MOST of all a sincere appreciation for great customer service!
- Arlene R.

Trish was very clear and professional and took care of the issue.
- Chaim A.

Worked with Alexis H to add coverage to my homeowner’s policy - extremely pleased with the experience. She was very clear about the process, answered all my questions, and honestly I'm amazed it could be done this quickly. Thank you!
- Ken M.

Trish V. from your office responded so positively and efficiently to a problem that came up that required me to have information about my past policies that I have to rise and declare myself a raving and very grateful fan.
- Steven K.

When no one could figure out if I qualified for Accident Forgiveness I turned to Alexis. She has been extremely helpful in the past so I knew she could straighten this out. And she didn't let me down! Thanks!
- Rob A.

Alexis H. in the Amherst office has provided me with excellent service
- Richard R.

I just finished meeting with Heidi W in the Amherst office and am so very thankful for her help with using social networking to market both of my businesses, interviewing and writing clients' memoirs and helping them self-publish their manuscripts. She is a "digital native" and I am really "out of it." Thank you, Heidi. You know what you're talking about and you're a good teacher.
- Cathy A.

Alexis H., Insurance Associate at Encharter, helped me out with a change in my policy. She was very knowledgeable and patient. I'm very pleased with the service she provided. Thank you Alexis H.
- Jim O.

I worked with Amy S. She had great follow through and was very knowledgeable. She was very helpful.
- Albert G.

I have received great service from Kate W. She got me great auto rates as well as renters insurance. She answered all of my questions thoroughly and in a timely manner.
- John K.

I had a great experience with Amy S. She was very pleasant and helpful, and was able to address all of my questions very competently. Thank you!
- Katya M.

Just would like to thank Jim Migliorisi for the great service I received when I changed over my auto insurance as well as my new home insurance, he was quick, very friendly, and professional. I am going to refer him.
- Another Satisfied Encharter Customer (Anonymous)

I wanted to write and express my profound gratitude to Encharter Insurance, its whole staff, and most especially Jimmy Kellett and Jim Migliorisi for lining up for me, in an expeditious manner, quality insurance at very good prices both for my law firm and my personal household. In a day and age where service has unfortunately become something that is hard to find in today’s hustle and commercial world, it certainly was a breath of fresh air to receive such quality and knowledgeable service from Jimmy and Jim. I described my situation and what I was trying to accomplish with insurance, and they moved quickly to put in place exactly what I was seeking, and made it as easy for me as signing some documents. I also felt that there were no aggressive techniques utilized to try to sell me products I did not need; just sound advice for what was really required for my situation. I also think the value added service they offer to help promote your business by providing assistance in using the latest technology on Facebook, Twitter and the like is an exceptional fringe benefit of doing work with this amazing company. I am very impressed with Encharter and will not hesitate to refer clients, business associates and friends to this wonderful organization. Simply put, I think Encharter understands the modern business climate and helps one navigate through a field that we all traditionally want to avoid as much as taxes and death.
- Tavis T.

I had the pleasure of working with Sabrina. She quickly got me a quote which is about $300.00 less for 6 months of coverage then my current insurance. She was considerate, pleasant and most importantly customer service focused!!
- Kat G.

Erin B. has been absolutely exceptional throughout the transfer of my insurance policy. Her professionalism, enthusiasm, attention to detail, and follow up were superb. Great job Erin!!!
- Gayland A.

Your donation to our program helped to defray our cost. Registration fees did not increase, and no one was denied the opportunity to play because of their family's inability to pay.
- George Z.

About a year ago I switched my insurance coverage to Encharter because of the pricing I received. Now, I wouldn’t go anywhere else. Their advice was invaluable to me.
- Marlene

We recently lost both our parents. The family home was still in their name, along with the homeowners insurance. The old insurance company dropped us like a hot potato...our worries were put to rest when Encharter found the right coverage for us.
- Patrick K.

Earlier today I contacted Encharter to discuss information I had received related to policy transfers. I was fortunate to have Erin B assigned to my account. Well done, Erin and many thanks.
- Joe R.

My recent fender bender was handled immediately and professionally by Plymouth Rock. Given the upset of car accidents, it is of great comfort to have the kind of help they offer.
- Lynn P.

I think what Encharter is doing to help other local businesses is fantastic. I would be more than happy to help in any way I can when you do another seminar. Busa is living proof that social media can increase productivity.
- Julie R.

Working with Dave Siekman has been very helpful several times over four years. He has helped promptly and directly with (A) rental car coverage due to a driver hitting my parked car, (B) comparison of alternative car insurance policies/companies, and (C) securing maximum possible savings from combining home, automobile & personal liability coverage (umbrella) policies.
- John

You know why I like Encharter? There's no messing around. I don't care what you need, you call them, they think hard about your individual needs and they always come back with the best quote for what you need.
- Nan P.

The pros at Encharter have customized our insurance to meet the unique needs of our specialized business. The highly professional and personable staff has been exceptional, going out of their way to help us on many occasions.
- Gordon W.

I was contacted by a friendly Encharter representative asking if I would be interested in saving money on my Homeowner’s Insurance. They took time to explain how I could be eligible for credits if I combined my Homeowner’s and Auto Insurances.
- L.G.

Encharter Insurance has always done a wonderful job for us. Their prices are competitive and their service is great. We appreciate all of their knowledge and expertise. When we have a question, we can always count on someone being there for us.
- Peter M.

My wife and I would like to thank Encharter Insurance for their reliable, dependable and fantastic service while purchasing a new homeowners policy with them. I was highly impressed with their customer service and attention to detail.
- Matt R.

Encharter Insurance has done a wonderful job meeting all my insurance needs for many years. Their prices are competitive and their service is excellent. I can always count on someone being there for me and going the extra mile on my behalf.
- Maureen P.

I have had my insurance with Encharter for the past 10 years. I would rather have my insurance with people I know and trust, than with some big national company.
- Debbie

I have been a customer of the Encharter Group for over 12 years. Both my professional business requirements and my family insurance needs are totally fulfilled by their caring agents. I am truly a loyal fan.
- Kathy F.

The Lexington Historical Society appreciates the excellent service provided by Encharter in meeting its wide range of insurance needs. Their Lexington Center location is convenient and the staff professional and friendly.
- Susan B.

After getting the great service that our Encharter agents have come to be known for, Harold D. stopped by the office to show his appreciation. Our clients really do make our offices the best places to work!
- Harold D.

I have been a customer with Encharter for several years. We had been considering changing our Homeowners Insurance to another company, but Alexis has gained our confidence and trust and we are staying with Encharter.
- Stuart W.

I have been with Encharter for many years and they have provided auto, homeowners, commercial and worker's compensation policies. The customer service I have received is warm, knowledgeable, flexible and very patient.
- Pat T.

I just wanted to let Encharter insurance know what a wonderful job and how extremely helpful Kate West was helping me change my automobile insurance and getting me apartment insurance. She has saved me a significant amount of money she was fantastic!
- Cheryl B.

Keith and Alexis of your Amherst, MA office have been wonderful in providing me with information. Their kindness has been deeply appreciated and their sensitive responses heartfelt. Thank you choosing them to be members of your team.
- Barbara S.

Kate West made applying for insurance easy. She was responsive to all my questions.
- Kimberly D.

I wanted to take a moment to rave about one of your employees. Alexis Horne is fantastic!! She helped us save a ton of money. She takes the time to understand my questions and her advice and help is dead on.
- Sara C.

Fantastic service from Amy Stefani in Lexington. Handled all our issues with speed, efficiency and grace.
- Amy S.

I was very unhappy with my old home owner's insurance carrier. Alexis helped me move over to Encharter. She worked very hard to get me the best coverage at the lowest price. Thanks Alexis!
- James S.

Amy Stefani does a great job. She has been so efficient and responds immediately to all inquiries. She has been a pleasure to work with!
- Leonard V.

Amy S was a wonderful source of information to me when I stopped by with questions about auto insurance. I was very impressed with her follow-through once I bought my new car. Many thanks!
- John P.

I had several back and forth telephone calls and e-mails in years before, but this year Alexis Horne did a wonderful job and helped me fast and friendly.
- Bettina J.

As a new start-up business, I was struggling to get information on insurance for my equipment. I was frustrated for weeks since my calls were not returned from other insurance companies. Then I discovered Encharter.
- David S.

Keith L. was extremely helpful to me while rewriting my policy! He helped me save almost $200 on my car insurance!
- Christine F.

After a nightmare experience with my previous insurance, Lynne A. was somehow able to make me feel good about an insurance company again. She was completely understanding, helpful, calming, efficient, proactive, and professional.
- Jessica S.

I have acted on behalf of my mother for several years and before my father passed away, for both of my parents. We have a long standing relationship with Encharter and its staff which makes it much easier to deal with issues as they arise.
- Patricia C.

Kate W. has been the best and easiest insurance agent I have ever had to deal with... I needed to switch to Encharter, and now with learning to file a claim and finding ways to save money, she has made everything so easy.
- Jordan S.

As always, there to answer my stupid questions, without making me feel stupid! Excellent customer service!!!
- Rebecca W.

I recently talked to Erin B. to get a quote for my homeowner’s and car insurance. After a few emails I found a quote that was cheaper with more coverage, and a very helpful and happy agent who made me feel comfortable so I can ask questions.
- Michelle G.