Katie Carey- Just wanted to take a minute to thank you for helping me obtain the best policy for the best value for m Condo and autos. Your prompt responses to my emails and letting me know what my options were, helped me make my decision to work with your agency. You were able to provide me with better coverage for less money!! I will certainly recommend you to any family and friends in need of your services. You are an asset to your team. Thanks again!
Thank you kindly Kate West- the service received from you was exceptional and most explanatory. When I had questions that previous insurance company never explained you took the time and explained. Thank you again!
I received the most amazing personal service from Katie which is why I switched to Plymouth Rock Insurance early despite it costing me some money. Katie Carey is an extraordinary leader-professional, smart, and kind, so knowledgeable and willing to go the extra yard to help her client. You need to clone her!
Thanks so much Jessica. You are great at customer service. I always appreciate how fast you help me out when I have questions or need your assistance! Thanks for being awesome!
-Cathy, Drago Vehicle Repair.
I was incredibly impressed at the kindness, efficiency, and responsiveness of my Personal Consultant, Kate West. What started as a curiosity if I might save a little on my auto insurance turned into an auto/home package that will save me more than $400 a year. Every question I had was quickly and professionally addressed and the result was that I will pay less for more comprehensive coverage than I previously held. I couldn't be happier!
Kate West provided me excellent service! She was always quick to respond to my questions and set up my entire policy through email. I couldn't have found affordable car insurance without her help and knowledge.
Encharter insurance provided exceptional service and an affordable policy for our business.
As a first time car buyer/owner, I was extremely pleased with the service I received from Encharter Insurance. As soon as I contacted them for information, and throughout the entire insurance process, all their responses were fast, accurate, and helpful. I received a quote almost immediately and was able to start the process quickly. Their option to sign documents online was very helpful, and saved me time. My agent, Kate West, helped me through the whole process and answered any question I had- and there were a lot of them. Overall, I am extremely pleased with my choice to use Encharter Insurance, and would recommend them to anyone.
Sincerely, I want to thank your company for the excellent customer service, speedy turn around time and courteous follow up. This company knows how to treat their customers, and they seem to do it effortlessly. It is easy when it is genuine. Thank you for your help!
-Stephan, Mill City Home Improvement
Thank you so much for helping me bundle my auto and house insurance. Comparing insurances is no picnic. But you did it. I'll be referring my neighbors to you, Ruth and David.
Thank you for being so on-the-ball, Christine! You acted quickly to help me solve an urgent problem, and I truly appreciate that. I saw your earlier email about a testimonial & I'd be happy to provide one regarding the exceptional (!) customer service I received.
-Mary Jo B.
The people at Encharter are so fast AND efficient I was shocked! Especially Katie she got me insurance done in record time so happy I found these people for my auto insurance. I will be switching over all my vehicles to them. Thanks! You guys are a GREAT team!
Thank you Jessica, I hope you know how much we appreciate all you do for us all the time. I feel very lucky to have you as our insurance advisor and helper.
Katie: As I'd indicated, Craig and I can't thank you enough for all of your great work helping us close on our house. You were exceptionally responsive to our needs and of our bank (which at times seemed not to understand its own underwriting requirements). Thank you again for all of your good work.
Thank you for the great service in helping me get auto insurance, Kate. I appreciate the quick response via email or phone when I had a question and the extra work you had to put in with the delays with me buying the truck. There is nothing negative I can say about the experience I had with purchasing insurance through you. I look forward to working with you again when my insurance needs to be renewed!
Kate West provided excellent customer service. We received quotes for several types of insurance quickly and saved money in the process. She followed through with all of our requests without prompting and as a result we purchased automobile, homeowners, boat insurance and an umbrella policy through Encharter. I recommend Kate and Encharter without reservation.
I received an e-mail one day regarding changes in the insurance industry and decided to see if I could reduce my costs for insurance. I looked at many companies and what they had to offer including my own company with another agent and was really surprised at the differences. I was very lucky to find Katie Odenbaugh at Encharter Insurance. She not only reduced my insurance costs by a thousand dollars she was able to offer me more than what I actually had for coverage from a company I had been doing business with for more than 15 years! Katie is very professional, helpful, and knowledgeable. She patiently answered all my questions and concerns. Thank you Encharter for having wonderful people to do business with. I look forward to many years with you!
Christine was very helpful, knowledgeable, thorough, and most of all very pleasant. I could hear her smile over the phone. It's not too often you get that these days.
Thank you, Christine - of course I had exceptional service. You answered all of my questions and were quick with getting me a quote. YOU SAVED ME SO MUCH MONEY!! THANKS SOO MUCH! YOU ROCK!
The folks at Encharter Insurance are professional, friendly, and efficient. Your questions and concerns are handled promptly. I have, and will continue to, recommend Encharter (and in particular, Kate West) to others.
- Mary C.
I can’t say enough wonderful things about how Christine Fleury handled by telephone call. She made me feel like I was the only client who mattered and she handled all my questions with courtesy and professionalism.
- Chris D.
My email is in reference to the outstanding performance that was given to me by Ms. Kate West. Over the last two years, she has been trying to get me to switch over from Amica to your agency. She was patient, not pushy, and offered up the benefits of your company. Around 3 months ago, I did follow up and asked if she would do a cost comparison for me, joining 2 homes and all my autos. She responded swiftly and offered multiple options. She was always willing and responsive to all questions, no matter how repetitive they were. One of the insurance companies that I signed up with became leery of one of my homes since I had put a recent claim in. Therefore, they would not allow me to be insured. I was frustrated and angry, and called her on it. Ms. West went back to work and got me another insurance carrier, and it was discounted even more. She worked very closely with the underwriter and made it happen. Please believe me that I don't often write this kind of thing. However, if you don't know already, you have a good qualified employee, so do your best to retain her. I work as a manager for the Department of Defense and I know how important and valuable a good quality employee is. I will certainly recommend Encharter to all my relatives and friends.
- Tom S.