Customer Service at Encharter If you have an existing policy with us, we have the following resources to help you get the most from our agency. If you have questions about the following, feel free to give us a call at 800.675.6695 or 413.475.7283! Ask a Question Encharter Insurance is here to help answer all of your personal and business insurance policy questions! We have a knowledgeable... Read More Renewal Program Before renewing your policies, talk with an agent about your current coverages. Fill out the form below, or give us a call... Read More Pay a Bill When it comes to paying your bill, you've got options and we have them available for you here. Find your insurance company... Read More Go Paperless There are many ways to go green these days, and Encharter Insurance has another option for you! Instead of receiving paper... Read More Submit a Claim Should your home or business property be affected or damaged by a fire or water emergency, please feel free to contact one... Read More Combine and Save The phrase "combine and save" seems to be plastered on every insurance commercial you see, but what does it mean? Most people... Read More Get in touch with Encharter today! Contact Us Come and see us! You can drop by the Encharter offices at 25 University Drive in Amherst, MA. We'd love to see you and help you with your insurance needs.