Your privacy is important to Encharter Insurance LLC (“Encharter”). This notice describes our policies for collecting, protecting, and disclosing your nonpublic personal information.

Protecting Customer Information

Encharter is committed to safeguarding your nonpublic personal information. As described below, we limit access to your nonpublic personal information to those persons who need to know it to perform their jobs and to provide service to you, and as required or permitted by law. We maintain physical, electronic and procedural safeguards to protect such information from unauthorized use or disclosure.

You may have additional concerns about the privacy and security of information collected through our web site. We are committed to protecting the online privacy of visitors to our web site, and as noted above maintain a variety of measures to secure your personal information. However, “perfect security” does not exist on the internet, and there is always some risk in transmitting information electronically. As we deem appropriate, we use security measures such as firewalls and encryption technology to protect your information. However, since no security system is absolutely impenetrable, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the internet.

Our web site may contain links to other web sites. We have no control over the privacy practices or content of any other web sites we provide links to from our web site. You should check the applicable privacy policy of the web site sponsor when linking to other web sites.

Former Customers

We protect information of our former customers in the same way as for our current customers.

Information We Collect

We collect and use information that we receive from your insurance applications and through correspondence and communications from you; information about your transactions with us; information that you provide to us on our web site; information from insurers we represent; information from insurance brokers; information that we receive from consumer reporting agencies; information from website usage (or traffic) including information gathered automatically about your use of our site, the websites from which you came directly to our site and those to which you go directly from our site (for example, we may use Google Analytics or similar analytical tools to monitor when and how you interact with our site); technical and device data when you visit our site or open our communications, including your browser or device type, unique device identifier, and IP address; location information, including that associated with your IP address information; information from customer lists provided by other organizations and marketing data providers; information from governmental agencies and insurance-support organizations; information relating to insurance claims, which may include medical information; information from other third parties as permitted by law; and information that is publicly available from social media and other sources. This information enables us to underwrite policies, process claims, ensure proper billing, service accounts, and develop and sell our products.

Information We Share

We share information that we collect only as required or permitted by law to insurers, industry regulators, law enforcement agencies or other governmental authorities, anti-fraud organizations, consumer reporting agencies, our affiliates, Renaissance Alliance Insurance Services, LLC (an insurance intermediary that assists us in the placement of certain lines of insurance and with transaction processing), and other third parties who assist us in processing transactions and in providing services to us; ; lienholders who have a legal interest in your policy; third party financial institutions with whom we have joint marketing agreements in order to market products and services that we and they offer; attorneys or other authorized persons in connection with matters in litigation, as required by subpoenas and court rules and orders; our attorneys, accountants, and auditors; and such other parties as are permitted or required by law.    We do not sell your nonpublic personal information without your consent.

We may use your personal information to respond to your inquiries, questions or comments if you access our web site or if you send us an email with questions or comments. We may save your questions or comments or your e-mail address for future reference.

Social Media Features and Widgets: Our web site may include social media features, such as a Facebook Like button, and Widgets, such as a Share This button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it.



We use “cookies” to enhance your access to our web site. A cookie is a small amount of data that is sent to your browser from a web server and stored on the hard drive of your computer or mobile communications device. Cookies do not store personal information about you, unless you knowingly provide it. Cookies can store non-personal information, such as what web site pages or advertisements your browser has accessed. We use cookies to store information and personalize your experience with our web site. For example, cookies allow our web site to recognize you as a previous visitor, and thus save and remember any preferences that may have been set while you were previously browsing our web site. You do have some control over cookies. Many browsers can be set to notify you when a cookie is being placed on your computer. Many browsers can also be set to refuse to accept cookies, although this may affect your internet experience. You can also erase cookies that are already on your computer. For more information about working with cookies, you should consult your user manual, FAQ, or “help” function of your specific browser and operating system software.

In order to further personalize our website for you, and to collect a limited set of non-personally identifiable information about you to help manage our online advertising and promotions, we or our third party advertising providers use “web beacons” (also known as “clear gifs” and “pixel tags”), in conjunction with cookies. Web beacons are small transparent graphic images that are often used by web sites in connection with cookies. We may also use web beacons in email communications in order to understand the behavior of our customers. For more information about the use of this technology by us and our third-party advertising service providers, including how to opt out of these technologies, please visit and

Connecticut Customers

If you are one of our Connecticut customers, then in accordance with the Connecticut Insurance Information and Privacy Act (the “Connecticut Privacy Law”), you may access your recorded nonpublic personal information that we have collected by submitting a written request in accordance with the Connecticut Privacy Law. Connecticut customers should send their written requests to the following address: Encharter Insurance LLC, 25 University Drive, Amherst, MA 01002, Attn: President. The written request may ask us to take one or more of the following actions: (1) inform you of the nature and substance of your recorded nonpublic personal information that we have collected; (2) send you copies of such information by mail; (3) inform you of the identity, if recorded, of those persons to whom we have disclosed your personal information within two years prior to your written request; or (4) correct, amend or delete any of your recorded nonpublic personal information.

Changes to this Privacy Policy

The contents of this privacy policy are subject to change or updates by Encharter at any time without prior notice. The changes may include superseding statements or notices. YOU SHOULD REVIEW THIS POLICY FROM TIME TO TIME TO BE AWARE OF ANY CHANGES THAT ARE MADE. Your continuing use of our web site constitutes your acceptance of any changes or updates to the Privacy Policy, all of which shall become controlling when posted. This privacy policy was last updated May 20, 2020.