For the safety of our customers and employees during these trying times, our office is temporarily closed to the public and our employees are working from home. We are here for your needs. We encourage our customers to please contact your insurance company directly to report a claim or for general billing questions. Please see a list of our insurance carriers with their contact web sites and phone numbers below.
If your insurance questions do not need an immediate response then we also encourage you to email us directly at contact@encharter.com or you can leave a voice mail message and it will be answered as soon as we are able.
If you have RMV question please follow this link: https://www.mass.gov/orgs/massachusetts-registry-of-motor-vehicles
We appreciate your understanding during this time. Please be healthy and safe.
We are sorry for any inconvenience.
– Your Encharter Team
Personal Carriers
| Phone Number | Website | |
| Andover | 800-225-0770 | www.andovercos.com |
| Arbella | 855-795-9723 (SC) | www.arbella.com |
| Chubb/ACE | 800-248-2275 | www.chubb.com |
| Coastal/Orchid | 866-370-6505 | www.coastalagentsalliance.com |
| Commerce | 508-943-9000 | www.maphreinsurance.com |
| Concord | 800-852-3380 | www.concordgroupins.com |
| Foremost | 800-527-3905 | www.foremost.com |
| Grundy | 866-338-4006 | www.grundy.com |
| Hagerty | 877-922-701 | www.hagerty.com |
| Hanover | 866-740-3166 (SC) | www.hanover.com |
| Harleysville | 877-669-6877 | www.nationwide.com |
| MetLife | 800-422-4272 (SC) | www.metlife.com |
| MPIUA | 800-932-6108 | www.mpiua.com |
| Mount Washington | 800-932-6288 | www.plymouthrock.com |
| Naragansett Bay | 800-343-3375 | www.nbic.com |
| NGM | 866-401-9578 (SC) | www.msagroup.com |
| Occidental/Access | 877-353-9838 | www.access.com |
| Plymouth Rock / Bunker Hill | 866-669-6457 (SC) | www.plymouthrock.com |
| Preferred Mutual | 800-333-7642 | www.preferredmutual.com |
| Progressive | 877-776-2436 | www.progressive.com |
| Pure | 888-813-7873 | www.pureinsurance.com |
| RAIS | 800-514-2667 | www.renaissanceins.com |
| Safeco | 866-472-3326 (SC) | www.safeco.com |
| Travelers | 877-872-8737 (SC) | www.travelers.com |
| Vermont Mutual | 800-451-5000 | www.vermontmutual.com |
Personal Lines Claims
Property & Liability Claims
Auto Claims
| Phone Number | Online Filing | |
| Arbella | 800-272-3552 | https://www.arbella.com/claims/report-an-accident |
| Chubb | 800-252-4670 | https://www.chubb.com/us-en/claims/ |
| Commerce | 800-221-1605 | https://mcr.mapfreinsurance.com/claims/#/ReportClaim |
| Concord | 800-888-6050 | |
| Foremost | 800-527-3907 | https://foremost.com/claims/ |
| Hanover | 800-628-0250 | https://www.hanover.com/claims.html |
| Metlife | 800-854-6011 | |
| Mt. Washington | 844-346-1225 | https://efnol.plymouthrock.com/#/login |
| National Grange | 877-425-2467 | https://www.msagroup.com/claims |
| Plymouth Rock | 888-342-1620 | https://efnol.plymouthrock.com/#/login |
| Preferred Mutual | 800-333-7642 | https://www.preferredmutual.com/claims/report-a-claim/ |
| PURE | 888-813-7873 | |
| Safeco | 800-332-3226 | https://www.safeco.com/claims/auto-claims |
| Travelers | 800-252-4633 | https://www.travelers.com/claims/report-claim/index |
| Vermont Mutual | 800-435-0397 |
Commercial Carriers
| Phone Number | Website | |
| Acadia | 800-773-4300 | https://www.acadiainsurance.com |
| A.I.M | #800-876-2765 | https://www.aimmutual.com |
| AmeriTrust Group, Inc. | 800-482-2726 | https://ameritrustgroup.com/ |
| Andover | 800-225-0770 | https://www.andovercompanies.com/ |
| Bank Direct Capital Finance | 877-226-5456 | https://www.bankdirectcapital.com/ |
| Chubb | 203-782-4049 / Billing# 800-372-4822 | https://www.chubb.com/us-en/ |
| C N A | 800-262-2000 | https://www.cna.com/web/guest/cna/home |
| C N A Bonds | 800-331-6053 | https://www.cnasurety.com/cna/guest/cnasurety/ |
| Concord Group Insurance | 800-852-3380 | https://www.concordgroupinsurance.com/ |
| Coverys | 800-225-6168 | https://www.coverys.com/ |
| Great American Insurance Company | 800-545-4269 | https://www.greatamericaninsurancegroup.com/ |
| Hanover Insurance Group | 800-922-8427 | https://www.hanover.com/ |
| Hospitality Mutual | 877-366-1140 | hospitality-mutual.com/ |
| Jewelers Mutual INS CO | 800-558-6411 | https://www.jewelersmutual.com/ |
| K&K Insurance | 800-637-4757 | https://www.kandkinsurance.com/Pages/Home.aspx |
| Liberty Mutual Insurance | 844-629-8985 | https://www.libertymutual.com/ |
| MAPFRE/CIC | 800-922-8276 | https://www.mapfreinsurance.com/en/ |
| MBA Insurance | 413-788-7878 | http://www.massbarinsurance.com/ |
| MEGA | 781-683-1000 | https://megawcgroup.com/ |
| NCCI | 800-622-4123 | https://www.ncci.com/pages/default.aspx |
| Main Street America Group/National Grange Mutual | 866-415-5391 | https://msagroup.com/ |
| 866-415-5391 | ||
| Philadelphia | 877-438-7459 | https://www.phly.com/Home/Index.aspx |
| Plymouth Rock/Pilgrim | 866-353-6292 | https://www.plymouthrock.com/ |
| Preferred Mutual | 800-333-7642 | https://www.preferredmutual.com/ |
| Professional Risk Solutions PRS | 908-834-8401 | https://prsbrokers.com/ |
| Quincy Mutual | 800-899-1116…5390 | https://www.quincymutual.com/index.htm |
| Renaissance Alliance RAIS | 800-514-2667 | https://www.renaissanceins.com/ |
| The Hartford | 877-853-2617 | https://www.thehartford.com/ |
| Travelers | 800-842-5075 | https://www.travelers.com/ |
| 888-661-3938 | ||
| Union Mutual | 800-300-5261 | https://www.unionmutual.com/ |
| Utica | 800-598-8422 | https://www.uticanational.com/ |
| Vermont Mutual | 800-451-5000 | https://vermontmutual.com/ |
| Wright Flood | 800-820-3242 | https://www.wrightflood.net |
| XS Brokers INS Agency | 617-471-7171 | http://www.xsbrokers.com/ |