For the safety of our customers and employees during these trying times, our office is temporarily closed to the public and our employees are working from home. We are here for your needs. We encourage our customers to please contact your insurance company directly to report a claim or for general billing questions. Please see a list of our insurance carriers with their contact web sites and phone numbers below.

If your insurance questions do not need an immediate response then we also encourage you to email us directly at contact@encharter.com or you can leave a voice mail message and it will be answered as soon as we are able.

If you have  RMV question please follow this link: https://www.mass.gov/orgs/massachusetts-registry-of-motor-vehicles

We appreciate your understanding during this time. Please be healthy and safe.

We are sorry for any inconvenience.

– Your Encharter Team


Personal Carriers

Phone NumberWebsite
Andover800-225-0770www.andovercos.com
Arbella855-795-9723 (SC)www.arbella.com
Chubb/ACE800-248-2275www.chubb.com
Coastal/Orchid866-370-6505www.coastalagentsalliance.com
Commerce508-943-9000www.maphreinsurance.com
Concord800-852-3380www.concordgroupins.com
Foremost800-527-3905www.foremost.com
Grundy866-338-4006www.grundy.com
Hagerty877-922-701www.hagerty.com
Hanover866-740-3166 (SC)www.hanover.com
Harleysville877-669-6877www.nationwide.com
MetLife800-422-4272 (SC)www.metlife.com
MPIUA800-932-6108www.mpiua.com
Mount Washington800-932-6288www.plymouthrock.com
Naragansett Bay800-343-3375www.nbic.com
NGM866-401-9578 (SC)www.msagroup.com
Occidental/Access877-353-9838www.access.com
Plymouth Rock / Bunker Hill866-669-6457 (SC)www.plymouthrock.com
Preferred Mutual800-333-7642www.preferredmutual.com
Progressive877-776-2436www.progressive.com
Pure888-813-7873www.pureinsurance.com
RAIS800-514-2667www.renaissanceins.com
Safeco866-472-3326 (SC)www.safeco.com
Travelers877-872-8737 (SC)www.travelers.com
Vermont Mutual800-451-5000www.vermontmutual.com

Personal Lines Claims

Property & Liability Claims

Phone NumberOnline Filing
Andover Companies800-225-0070www.andovercos.com
Arbella800-272-3552https://www.arbella.com/claims/report-an-accident
Bunker Hill888-472-5246http://www.bunkerhillins.com/claim-center/report-loss/
Chubb800-252-4670https://www.chubb.com/us-en/claims/
Coastal/Orchid866-370-6505https://orchidinsurance.com/claims/
Commerce800-221-1605https://mcr.mapfreinsurance.com/claims/#/ReportClaim
Concord800-888-6050
Foremost800-527-3907https://foremost.com/claims/
Hanover800-628-0250https://www.hanover.com/claims.html
Metlife800-854-6011
MPIUA800-392-6108https://apps.mpiua.com/lossnotice#/loss-notice
Mt. Washington844-346-1225https://efnol.plymouthrock.com/#/login
Naragansett Bay800-343-3375http://www.nbic.com/company/report-a-claim.aspx
National Grange877-425-2467https://www.msagroup.com/claims
Preferred Mutual800-333-7642https://www.preferredmutual.com/claims/report-a-claim/
PURE888-813-7873
Safeco800-332-3226https://www.safeco.com/claims/home-claims
Travelers800-252-4633https://www.travelers.com/claims/report-claim/index
Vermont Mutual800-435-0397

Auto Claims

Phone NumberOnline Filing
Arbella800-272-3552https://www.arbella.com/claims/report-an-accident
Chubb800-252-4670https://www.chubb.com/us-en/claims/
Commerce800-221-1605https://mcr.mapfreinsurance.com/claims/#/ReportClaim
Concord800-888-6050
Foremost800-527-3907https://foremost.com/claims/
Hanover800-628-0250https://www.hanover.com/claims.html
Metlife800-854-6011
Mt. Washington844-346-1225https://efnol.plymouthrock.com/#/login
National Grange877-425-2467https://www.msagroup.com/claims
Plymouth Rock888-342-1620https://efnol.plymouthrock.com/#/login
Preferred Mutual800-333-7642https://www.preferredmutual.com/claims/report-a-claim/
PURE888-813-7873
Safeco800-332-3226https://www.safeco.com/claims/auto-claims
Travelers800-252-4633https://www.travelers.com/claims/report-claim/index
Vermont Mutual800-435-0397

Commercial Carriers

Phone NumberWebsite
Acadia800-773-4300https://www.acadiainsurance.com
A.I.M#800-876-2765https://www.aimmutual.com
AmeriTrust Group, Inc.800-482-2726https://ameritrustgroup.com/
Andover800-225-0770https://www.andovercompanies.com/
Bank Direct Capital Finance877-226-5456https://www.bankdirectcapital.com/
Chubb203-782-4049 / Billing# 800-372-4822https://www.chubb.com/us-en/
C N A800-262-2000https://www.cna.com/web/guest/cna/home
C N A Bonds800-331-6053https://www.cnasurety.com/cna/guest/cnasurety/
Concord Group Insurance800-852-3380https://www.concordgroupinsurance.com/
Coverys800-225-6168https://www.coverys.com/
Great American Insurance Company800-545-4269https://www.greatamericaninsurancegroup.com/
Hanover Insurance Group800-922-8427https://www.hanover.com/
Hospitality Mutual877-366-1140hospitality-mutual.com/
Jewelers Mutual INS CO800-558-6411https://www.jewelersmutual.com/
K&K Insurance800-637-4757https://www.kandkinsurance.com/Pages/Home.aspx
Liberty Mutual Insurance844-629-8985https://www.libertymutual.com/
MAPFRE/CIC800-922-8276https://www.mapfreinsurance.com/en/
MBA Insurance413-788-7878http://www.massbarinsurance.com/
MEGA781-683-1000https://megawcgroup.com/
NCCI800-622-4123https://www.ncci.com/pages/default.aspx
Main Street America Group/National Grange Mutual866-415-5391https://msagroup.com/
866-415-5391
Philadelphia877-438-7459https://www.phly.com/Home/Index.aspx
Plymouth Rock/Pilgrim866-353-6292https://www.plymouthrock.com/
Preferred Mutual800-333-7642https://www.preferredmutual.com/
Professional Risk Solutions PRS908-834-8401https://prsbrokers.com/
Quincy Mutual800-899-1116…5390https://www.quincymutual.com/index.htm
Renaissance Alliance RAIS800-514-2667https://www.renaissanceins.com/
The Hartford877-853-2617https://www.thehartford.com/
Travelers800-842-5075https://www.travelers.com/
888-661-3938
Union Mutual800-300-5261https://www.unionmutual.com/
Utica800-598-8422https://www.uticanational.com/
Vermont Mutual800-451-5000https://vermontmutual.com/
Wright Flood800-820-3242https://www.wrightflood.net
XS Brokers INS Agency617-471-7171http://www.xsbrokers.com/